How Do I Schedule an Appointment?
To place an order, you’ll first need a free HTV account. Simply click “Get Started” or “Schedule Now” on our website, then log in or register for a new account. You can also book through the HomeTourVision app, available for iOS and Android devices, using the same login information. Prefer to speak with someone? Call our team at 844-488-8687 or email info@hometourvision.com, and we’ll be happy to help.
How Soon Can I Schedule an Appointment?
We can typically schedule most appointments within one to three days, depending on the time of year and seasonal demand. If you need a specific date or time, we recommend booking as early as possible. If your preferred time is not available online, please call or email us to see if there is any flexibility in the schedule. An unavailable time usually means another client has already reserved that appointment window. Many factors go into creating our daily schedules, including the property’s size, the number of services ordered, the time required at each appointment, and travel time between properties. Our team will always do its best to find an appointment that works for you.
Do I need to be present for the shoot?
No, you do not need to be present. Simply provide us with any necessary access information and make sure the property is 100% photo-ready before our photographer arrives. If you have specific instructions for our photography team, you can add them in the notes section when placing your order or contact our HTV Customer Service Team. If our photographer will be meeting the homeowner, please forward them our helpful Pre-Shoot Property Checklist ahead of the appointment.
How Should I Prepare the Property?
A helpful rule is to ask yourself: What would I not want to see in the photos? We understand that people may still be living in the home, so everything may not be perfect—but when preparing for photos, less is more.
Before the photographer arrives:
- Remove personal items from refrigerators and bathroom counters.
- Make all beds and straighten each room.
- Hide or neatly organize pet toys and supplies.
- Store garbage cans and garden hoses out of sight.
- Turn on all lights and turn off ceiling fans.
- Open blinds and curtains to let in natural light.
- Prepare the property just as you would for an open house.
If it isn’t possible to make everything completely photo-ready, ask us about our object-removal services. We can help remove certain unwanted items so your photos look their best.
Download our free Pre-Shoot Property Checklist to make preparing your property simple.
What Happens if There Is Inclement Weather?
Most appointments can still move forward during light rain or overcast conditions. Our standard exterior photos include professional blue-sky replacements, so cloudy skies are usually not a concern.
Weather may occasionally affect exterior video footage. In many cases, we can still film the interior and create the exterior portion using NEXTour AI video generated from your professionally edited listing photos. This often eliminates the need for a return visit.
We only cancel appointments due to unsafe conditions or emergencies. If you prefer to reschedule because of the forecast, please notify us at least 24 hours before your appointment. Many agents still need their listings photographed regardless of the weather, so advance notice allows us to adjust the photographer’s itinerary and offer the appointment to another client.
How Can I Make Sure Specific Features or Angles Are Photographed?
Every listing is different, so your input is extremely helpful. If possible, we ask that you accompany your HTV photographer during a brief pre-shoot walkthrough to point out any specific features, angles, rooms, or property highlights you want included.
If you cannot be present, please add detailed instructions to the notes section of your order or contact our Customer Service Team before the appointment. We photograph hundreds of properties each week, and your guidance helps our photographer understand exactly what is important to your marketing in addition to the standard images we capture.
If no special instructions are provided and no one is available for the walkthrough, the photographer will use their professional judgment to capture the property.
How fast will I get my media?
Photos are typically delivered the next day by 5:30 p.m. Floor plans and iGUIDE tours are also usually available the next day. Because these services involve third-party processing, occasional delays may occur, but we’ll let you know if additional time is needed.
Standard and vertical videos are generally delivered within 24–48 hours after the shoot. NEXTour videos typically have a two-day turnaround.
For NEXTour orders, we ask that you review your photos first and let us know about any revisions or images you plan to hide. Once your photo selections are finalized, our team can create the video files needed to produce your NEXTour.
How Do I Receive and Download My Files?
As each service is completed, you’ll receive an automated email letting you know that your media is ready. Simply follow the link in the email to log in to your HTV account, where you can view and download your files.
If other media from your order is still being processed, it will be added to your account as soon as it’s completed. You’ll receive another automated email each time additional media becomes available.
What Forms of Payment Do You Accept?
We accept all major credit cards. You can pay when placing your order or when your media is delivered by clicking the “Pay Now” button in your automated delivery email.
Payment is due upon delivery and must be completed within five days. We also offer a convenient Pay at Closing option, which can be selected during checkout.